Terms and Conditions

Man With a Van Chiswick Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Chiswick provides removal, collection, delivery and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these terms. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following definitions apply.

Client means the individual or business making the booking or on whose behalf the booking is made.

We, Us, Our means Man With a Van Chiswick and any employees, drivers, porters or subcontractors engaged to perform the services.

Services means any man and van, removal, collection, delivery, loading, unloading, packing, or related services that we agree to provide.

Goods means all items, belongings and property that we transport, move, store or handle as part of the services.

Booking means a confirmed request for services, whether verbal or written, including bookings made by phone, in person, or online through any platform.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide man and van and small removal services for domestic and commercial clients, including local and regional journeys. The specific services to be provided will be set out in your booking confirmation or agreed quotation.

Unless explicitly agreed in writing, our services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, specialist packing, or the transport of hazardous, illegal or prohibited items.

We reserve the right to refuse to provide services where it is unsafe, unlawful, or impractical to do so, including where access is not reasonably possible or where the Goods are not as described at the time of booking.

3. Booking Process

You may request a quotation or booking by contacting us with details of your requirements, including collection and delivery locations, access details, approximate inventory of Goods, preferred date and time, and any special requirements.

Any quotation we provide is based on the information you supply. Quotations are estimates only and are subject to change if the information provided is inaccurate, incomplete, or if additional services are requested.

Your booking is only confirmed when we have accepted your request, agreed a date and time, and confirmed the price or charging structure. We may confirm this verbally or in writing, depending on the communication method used.

By confirming a booking, you warrant that you have the authority to enter into the Contract on your own behalf or on behalf of the person or organisation for whom the booking is made.

4. Access and Parking

You are responsible for ensuring that adequate access and parking are available at both the collection and delivery addresses. This includes, where necessary, arranging permits or authorisation for parking and loading.

If our vehicle cannot park safely and legally within reasonable proximity to the entrance, additional charges may apply for extended carrying distances, waiting time, or the use of smaller vehicles or additional staff.

We are not liable for any fines, penalties, towing charges or parking tickets incurred where we have parked in accordance with your instructions or where suitable legal parking is not reasonably available.

5. Client Responsibilities

You must ensure that all Goods are safely and suitably packed, labelled, and ready for transport at the agreed collection time, unless we have explicitly agreed to provide packing services.

Fragile or delicate items must be adequately protected, and you must clearly inform us of any items that are particularly valuable, fragile, awkward, or requiring special handling.

You must not include in your Goods any items that are illegal, dangerous, explosive, corrosive, highly flammable, perishable, or otherwise unsafe. This includes, without limitation, gas cylinders, fuel, chemicals, paint, aerosols, firearms, ammunition and illegal substances.

You must provide truthful and accurate information about the nature, quantity and size of the Goods, the floor levels, lift availability, access restrictions, and any other relevant circumstances that may affect the services.

If you fail to fulfil these responsibilities, we may apply additional charges, refuse to transport certain items, or cancel the service. In such cases, any deposits paid may be forfeited.

6. Payments and Charges

Unless otherwise agreed, charges are based on either an hourly rate with a minimum booking period or a fixed price quotation. Any estimate is subject to revision if the job takes longer than anticipated due to factors outside our control or due to incorrect information being provided.

We may require a deposit to secure your booking. The amount of any deposit and the timing of payment will be communicated to you at the time of booking.

Where payment is due on completion of the service, it must be made immediately upon completion by the agreed payment method. For account customers or commercial clients, separate payment terms may be agreed in writing.

Late payment may incur interest and administration charges in line with applicable UK legislation. We reserve the right to suspend further services or withhold Goods until outstanding sums are paid in full.

Additional charges may apply for waiting time, additional labour, unexpected extra items, extended travel times due to your changes, tolls, congestion or clean air zone charges, as well as parking fees and permits where applicable.

7. Cancellations, Changes and Delays

You may cancel or amend your booking by giving us reasonable notice. However, cancellation charges may apply, depending on the time remaining before the scheduled service.

We reserve the right to charge a cancellation fee if you cancel or significantly amend the booking within a set period before the agreed start time. The applicable timeframes and fees will be communicated to you at the time of booking and may vary depending on the size and nature of the service.

If we arrive at the agreed location and you are not available, access is not possible, or the Goods are not ready to move, we may treat this as a cancellation and charge a cancellation or call-out fee, along with any waiting time already incurred.

We will make reasonable efforts to carry out the services at the agreed time. However, arrival and completion times are estimates only and may be affected by traffic, weather, road closures, or other circumstances beyond our control. We are not liable for losses arising from delays that are not caused by our negligence.

8. Our Right to Cancel or Refuse Service

We may cancel the Contract or suspend the services if you fail to make any required payment, provide misleading information, behave in a threatening or abusive manner, or request us to act unlawfully or unsafely.

We may also cancel or delay services due to vehicle breakdowns, severe weather, accidents, strikes, public disturbances, or other events outside our reasonable control. In such cases, we will seek to rearrange the booking at a mutually convenient time. Our liability will be limited to the return of any pre-paid sums for services not performed.

9. Liability for Loss or Damage

We will take reasonable care when handling and transporting your Goods. However, our liability for loss or damage is subject to the limitations set out in this section.

We are not liable for any loss of or damage to Goods unless caused by our proven negligence. In any event, our total liability for loss of or damage to Goods shall not exceed a reasonable market value of the affected items, subject to a reasonable overall limit per job, which may be specified in your quotation or booking confirmation.

We are not liable for loss or damage arising from defective or inadequate packing by you, normal wear and tear, inherent defects in Goods, pre-existing damage, or where the Goods are inherently fragile or unsuitable for transport.

We are not liable for any indirect, consequential or purely economic loss, including loss of profit, loss of income, loss of opportunity, or loss of enjoyment, whether arising from delay, cancellation, or damage to Goods.

If you wish to make a claim for loss or damage, you must notify us in writing as soon as reasonably possible and in any event within a reasonable period after the completion of the services. You must provide evidence of the loss or damage, including photographs and proof of value where appropriate.

10. Excluded Items and Special Risks

We do not accept responsibility for the loss of or damage to items of exceptional value, including but not limited to jewellery, precious metals, cash, important documents, works of art, antiques, or items of sentimental value, unless we have expressly agreed in writing to carry such items with awareness of their nature and value.

We do not transport pets, livestock or living creatures. We are not responsible for plants, perishable items, or items that may suffer due to temperature or atmospheric changes unless specifically agreed in advance.

11. Waste Regulations and Disposal

We operate in accordance with UK waste and environmental regulations. We are not a general rubbish disposal or fly-tipping service and will not remove or dispose of waste illegally.

Where we agree to remove items for disposal, we will only do so to authorised waste or recycling facilities and may charge for this service, including any disposal fees, labour, and transport costs.

You must not ask us to dispose of hazardous waste or items that require specialist handling under environmental law. We reserve the right to refuse any load we reasonably believe to be unsafe, unlawful or non-compliant with waste regulations.

If you instruct us to remove items and it later transpires that they were not lawfully yours to discard, you will be responsible for any claims, costs or penalties arising from that instruction.

12. Insurance

We maintain insurance appropriate for a man and van removal service operating in the UK in accordance with legal requirements. Our insurance is subject to standard exclusions, conditions and limitations imposed by the insurer.

Your own household, contents or business insurance may provide additional cover for moves and transport of Goods. You are encouraged to check your policies and, if necessary, arrange extra cover for valuable or fragile items, as our liability remains limited as set out in these Terms and Conditions.

13. Complaints and Disputes

If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we have an opportunity to address your concerns.

We will make reasonable efforts to investigate and resolve complaints promptly and fairly. Where a dispute cannot be resolved directly, either party may consider mediation or other alternative dispute resolution methods before taking legal action.

14. Data Protection and Privacy

We collect and use personal information necessary to manage bookings, provide services, process payments, and communicate with you. We handle such information in accordance with applicable UK data protection laws.

We will not sell your personal data to third parties. We may share information with trusted partners or subcontractors where required to deliver the services, or where legally required by public authorities.

15. Amendments to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services, or our business practices. The version in force at the time of your booking will apply to your Contract.

Any significant changes to the terms will be made available on request and, where reasonably practicable, highlighted to regular or account customers.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as removed, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions and any Contract formed under them shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions, the services, or any Contract between us.

By making a booking with Man With a Van Chiswick, you confirm that you have read, understood and agreed to these Terms and Conditions.