Terms and Conditions for Man With A Van Chiswick

These Terms and Conditions set out the basis on which Man With A Van Chiswick provides removals, transport, collection and related service work to customers in the UK. By making a booking, confirming an order, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to create a clear agreement between the parties and to explain the rights and responsibilities that apply before, during and after the service. For the purposes of these terms, references to we, us and our mean the service provider operating under the name Man With A Van Chiswick, and references to you and your mean the customer, hirer or person making the booking.

These terms apply to domestic and commercial jobs alike, including single-item transport, furniture moves, loading and unloading assistance, collection and delivery services, and other agreed man and van work. They cover the booking process, payment arrangements, cancellations, liability, waste handling, and the legal framework governing the relationship. If any written quotation, job sheet or invoice contains additional conditions, those will apply together with these terms unless expressly stated otherwise. In the event of any inconsistency, the specific written agreement for the job will take priority over the general wording in these terms.

By instructing us to carry out a job, you confirm that you are legally capable of entering into a contract and that any information provided during the booking process is accurate and complete. You also confirm that you have authority to arrange the work at the collection and delivery addresses. Where a third party is paying for the service, the person making the booking remains responsible for ensuring that all instructions are correct and that payment is made in full unless we have agreed otherwise in writing.

Booking Process

A booking may be made by any method we make available from time to time, and the booking is only confirmed once we accept the request and provide confirmation of the agreed date, time, scope of work and price or pricing basis. A quotation may be based on the information you provide, including access details, item sizes, load volume, stairs, waiting time, parking restrictions and any special handling requirements. If the details later prove to be incomplete or inaccurate, we may revise the price, timing or service plan to reflect the actual work required. We will use reasonable care when assessing jobs, but estimates are not binding unless explicitly stated as fixed-price offers.

It is your responsibility to ensure that the items to be moved are ready, properly packed where necessary, and accessible at the agreed time. You must tell us in advance about large, fragile, heavy, valuable or hazardous items, and about any circumstances that could affect the job. This includes restricted access, no-lift buildings, narrow staircases, long carrying distances, timed parking bays, security entry procedures or the need for additional labour. If we arrive and the work cannot proceed due to inaccurate information or circumstances beyond our control, we may charge for attendance, waiting or abortive journey time.

We may refuse or withdraw from a booking if the job is unsafe, unlawful, beyond our operational capability, or not suitable for the vehicle, equipment or personnel allocated. We may also decline items that are prohibited, dangerous, contaminated or otherwise inappropriate for transport. Any agreed start time is an estimate unless we have confirmed a guaranteed time slot in writing. Delays may occur due to traffic, weather, access issues, mechanical problems or force majeure events, and we will use reasonable efforts to communicate any material delay once known.

Payments and Charges

Prices may be calculated on an hourly basis, a fixed quotation basis or a combination of both, depending on the nature of the service. Unless we state otherwise, all prices are quoted exclusive of any applicable taxes, parking charges, congestion-related costs, tolls, disposal fees, access fees and other third-party costs. Where such costs are incurred on your behalf, you agree to reimburse them as part of the total charge. Additional charges may apply for waiting time, additional stops, extra handling, carrying items over long distances, assembly or disassembly, or any extra work requested on the day that was not part of the original booking.

Payment terms will be stated in the quotation, confirmation or invoice. In most cases, payment is due on completion of the job unless we require a deposit, part-payment or pre-authorisation. We may request full payment in advance for certain bookings, especially where there is a high level of labour, a long distance journey, or a history of late payment. If payment is not made by the due date, we may suspend further services, retain goods only where permitted by law and contract, and charge reasonable costs associated with recovery of the debt. Any bank charges resulting from failed or reversed payments may be passed on to you.

If a disputed invoice arises, you must notify us promptly and provide clear details of the issue. Undisputed amounts must still be paid by the due date. We reserve the right to correct obvious pricing errors, administrative mistakes or omissions. Where a booking is made through an agent, employer, landlord, tenant, business or other representative, the person or entity named as the customer on the booking remains liable unless we have expressly agreed to look solely to another party for payment.

You may cancel or reschedule a booking by giving us notice within a reasonable period before the agreed start time. The amount of notice required may vary depending on the size, timing and nature of the job, and any specific cancellation rules stated in the quotation or confirmation will apply. Where a cancellation is made too late for us to reallocate the vehicle or staff, we may charge a cancellation fee reflecting our lost time, vehicle commitment, labour costs and any other reasonable expense already incurred. If the job has already started, charges may apply for the work completed up to the point of cancellation.

We may cancel or postpone a booking if we are unable to provide the service due to illness, breakdown, adverse weather, legal restriction, unsafe conditions, or other circumstances beyond our reasonable control. In such cases we will attempt to offer an alternative date or reasonable revised arrangement. Our liability for cancellation will be limited to refunding sums paid for the cancelled portion of the service, except where the law provides otherwise. We are not responsible for consequential losses caused by a cancellation or delay, including missed deadlines, missed appointments, loss of business or inconvenience, except to the extent such liability cannot lawfully be excluded.

Waiting time may be chargeable where access is delayed, the customer is not present, items are not ready, or the job cannot proceed immediately. If waiting becomes excessive or the delay makes the service impractical, we may treat the booking as cancelled by you and apply an abortive charge. If you ask us to wait beyond the reasonable period agreed, we may, at our discretion, continue on a time-and-charges basis. It is your duty to ensure that parking, access permission and any other necessary arrangements are in place at the time of the job.

Liability and Customer Responsibilities

We will take reasonable care and skill in performing the service, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we will not be liable for indirect, special or consequential loss, including loss of profits, loss of opportunity, business interruption, emotional distress, or loss arising from delay, unless required by law.

The customer is responsible for ensuring that items are properly packed, protected and suitable for transport. We are not liable for damage caused by inadequate packing, pre-existing defects, concealed weaknesses, loose fittings, poor stacking, or items that are inherently fragile. Where we assist with lifting, dismantling, reassembly, carrying or positioning, this is done on the basis that you have accepted the risks associated with such work unless the damage is caused by our negligence. You should remove or secure loose parts, empty drawers where appropriate, and protect sensitive contents before the move begins.

Unless otherwise agreed in writing, we are not responsible for disconnection or reconnection of gas, electricity, plumbing, plumbing fixtures, data cabling or specialist appliances. We do not guarantee that items will fit through doorways, stairwells or lifts, and it remains your responsibility to check dimensions before the job. You must tell us about items of exceptional value such as antiques, artwork, jewellery, cash, documents, IT equipment or collectibles. If you choose not to declare such items, any claim for loss or damage may be limited or rejected to the extent permitted by law.

Where our service includes removal of waste, rubbish or unwanted household or commercial items, both parties must comply with applicable UK waste laws and regulations. We will only transport, handle or dispose of waste where it is lawful to do so and where the required arrangements have been made. You must accurately describe the materials to be removed and separate general waste from recyclable, hazardous or specialist materials. Misdescribed waste may result in refusal of collection, extra charges, or transfer of liability to you if incorrect information leads to a regulatory issue.

We do not knowingly collect items that are hazardous, explosive, toxic, corrosive, infectious, illegal, or otherwise prohibited by law unless a specific arrangement has been agreed in advance and all legal requirements are met. Examples may include asbestos, medical waste, chemicals, oils, gas cylinders, fire extinguishers, batteries, paint, solvents and certain electrical items. If such items are discovered during a job without prior disclosure, we may leave them untouched, charge for the wasted attendance, or insist on separate compliant handling. The customer remains responsible for ensuring that any waste presented for collection is lawfully transferable and accurately described.

Where waste is transferred to an authorised facility or third-party contractor, you agree to provide any necessary information or declarations requested for compliance purposes. You also confirm that you have the right to dispose of the waste and that no items have been unlawfully dumped, fly-tipped or concealed among legitimate goods. If we suspect illegal disposal, contaminated loads, or an attempt to evade waste duty obligations, we may refuse the service and report the matter where required by law. Our role is limited to lawful transport and handling in accordance with the agreed service and applicable regulations.

Insurance, Claims and Force Majeure

We maintain insurance cover that is appropriate for the services we provide, but coverage is subject to policy terms, exclusions and claim conditions. Any customer seeking compensation for loss or damage must notify us as soon as reasonably possible and in any event within a reasonable period after the service, providing clear details, photographs where available, and evidence of value or condition. We may require inspection of the item and supporting documents before determining any claim. No liability will be accepted for claims raised too late to allow a fair investigation, except where the law requires otherwise.

If damage occurs and we are found liable, we may choose to repair, replace or pay the reasonable cost of repair or replacement, subject to the applicable limits and exclusions. Claims will not exceed the lower of the item’s actual market value or the level of loss directly caused by our proven negligence. We will not be liable for pre-existing damage, normal wear and tear, items packed by the customer without proper protection, or losses caused by events outside our reasonable control. It is your duty to keep your own insurance in place for items of unusual value or where full protection is required.

We will not be liable for failure or delay in performing our obligations where such failure is caused by an event beyond our reasonable control, including severe weather, road closures, accidents, industrial action, civil disturbance, fire, flood, acts of government, epidemic, pandemic, or breakdown not caused by our negligence. In such situations the affected obligations will be suspended for the duration of the event, and we will resume performance as soon as reasonably practicable. If the event continues for a prolonged period, either party may be entitled to end the affected booking without further liability, subject to any sums properly due for work already completed.

If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remainder will continue in full force. No failure or delay by us in exercising any right or remedy will operate as a waiver of that right or remedy. Any variation to these terms must be agreed in writing. Oral statements, promotional material and estimates do not override the final written agreement unless we confirm them in writing as part of the booking. You may not assign your rights or obligations under the contract without our consent, but we may assign or subcontract performance where appropriate for the delivery of the service.

These terms are intended to be fair and consistent with applicable consumer and commercial law in the UK. Where you are a consumer, nothing in these terms affects your statutory rights. Where you are a business customer, the contract will be interpreted in accordance with ordinary commercial principles, and any liability limits will apply to the fullest extent permitted by law. You agree that the courts of England and Wales will have jurisdiction over any dispute, claim or matter arising from or in connection with the service or these terms, unless mandatory law requires otherwise.

These Terms and Conditions form the entire agreement between the parties in relation to the service, subject to any written quotation, invoice or signed job sheet expressly incorporated into the contract. They are designed to provide a clear and practical framework for using man and van services in Chiswick and across the UK without unnecessary complication. By proceeding with a booking, you acknowledge that you have read, understood and accepted the conditions set out above, and that they will apply to the service unless replaced by a later written agreement signed or confirmed by us.